You may by written or electronic notice request to be excluded from playing for a definite period of time. A player who has set exclusion may change or revoke the exclusion by written or electronic notice. A notice decreasing the exclusion has effect only after seven days after receipt of the notice. A notice increasing the exclusion has effect immediately after receipt of the notice.
Should you wish to completely close your account at any point, please send a msg from INBOX section of your account. Once received you have a period of six months from the date of closure to request the reactivation of the account. After six months, it is no longer possible for the account to be reactivated.
Users may also set their own deposit limits on a weekly or monthly basis.
Customers have access to their account details when they login to the Cashier. You can also view your up to date balance by clicking on the refresh button in the game client.
Customer Care staff are trained in regard to social responsibility issues
Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:
If you want to have a break from gambling you can use our Closure of Account option.
If you need to talk to someone about your problem with gambling then contact Gamcare.
GamCare is a registered charity that provides confidential telephone support and counseling to anyone who is affected by problem gambling. GamCare can be contacted on +44 (0)845 6000 133 (local rate from UK).
2&3 Baden Place
Tel: 020 7378 5200
Fax: 020 7378 5237
If you are concerned that gambling may have taken over your (or someone else's life) then the following questions may help you find out:
The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact the GamCare confidential helpline on +44 (0)845 6000 133 or visit their website for further information.